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Symptom

When trying to access Production Analytics, the following error is displayed in the web browser:

HTTP Status 500 -
type Exception report
message
description The server encountered an internal error that prevented it from fulfilling this request.
exception
java.lang.NullPointerException
    com.indy.ui.analytics.application.Redirect.redirect(Redirect.java:29)
    com.indy.ui.analytics.application.Redirect.doGet(Redirect.java:18)
    javax.servlet.http.HttpServlet.service(HttpServlet.java:624)
    javax.servlet.http.HttpServlet.service(HttpServlet.java:731)
    org.eclipse.equinox.http.registry.internal.ServletManager$ServletWrapper.service(ServletManager.java:180)
    org.eclipse.equinox.http.servlet.internal.ServletRegistration.service(ServletRegistration.java:61)
    org.eclipse.equinox.http.servlet.internal.ProxyServlet.processAlias(ProxyServlet.java:128)
    org.eclipse.equinox.http.servlet.internal.ProxyServlet.service(ProxyServlet.java:60)
    javax.servlet.http.HttpServlet.service(HttpServlet.java:731)
    org.eclipse.equinox.servletbridge.BridgeServlet.service(BridgeServlet.java:138)
    javax.servlet.http.HttpServlet.service(HttpServlet.java:731)
    org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)

Solution

The main URL for accessing Analytics may be different, depending on the Java distributions and on the Application server distributions.

Here is the different URLs you may want to try:

  • Webapp name without a trailing slash, for example: http://yourserver:8080/analytics
  • Webapp name with a trailing slash, for example: http://yourserver:8080/analytics/
  • Append the "stambia" url part, for example: http://yourserver:8080/analytics/stambia

 

Comments  

# hamza 2019-04-22 10:48
Bonjour,
j'ai exactement la même exception et j'ai ajouter le slash sans résultat ...
Ma config:
Linux + Jboss WildFly
Auriez vous une piste a proposer?
cldt
# Thomas BLETON 2019-04-24 14:31
Bonjour, essayez en ajoutant stambia à la fin : http://server:port/analytics/stambia
Si ce n'est pas mieux, contactez le support. D'un serveur d'application à un autre, les URL d'invocation d'un web app ne sont pas forcément les mêmes.
# hamza 2019-06-03 11:20
oui, c'etais bien ca :lol:
thanks
# Thomas BLETON 2019-06-03 12:04
Parfait, merci pour le retour, je vais compléter l'article de KB :)

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